# How To Motivate Your Problem People, Just A Moment

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When it comes lớn solving problems & making tough decisions, people love plans (especially their own plans), so they make a lot of them. & because they want the perfect plan, they demand more data lớn help them.

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Inevitably, though, this takes longer & longer, và instead of the goal being lớn reach a decision, the process of making the decision becomes the goal.

There may be studies, hearings & debates, but nothing actually gets done. This can go on for quite a while, depending on the nature of the decision ... All because everyone wants the perfect plan.

More often than not, it's impossible khổng lồ know the results of a dynamic system in advance. So any kích hoạt is better than no action; it doesn't matter what you do, it just matters that you do, in ovietpictures.neter khổng lồ learn & move forwavietpictures.net.

Smart leaders know that in ovietpictures.neter to solve any major problem, the goal should be lớn get quick feedback on whether that decision was a good one or not. If it wasn't, then they know lớn pivot và seek a different path.

Each decision informs the next. The path emerges from the doing.

## The 4 types of problems we encounter daily

In 1999, while working at IBM, a guy named Dave Snowden came up with a way of looking at problems to lớn help people know what kind of problem they are facing, & what kind of solution they should be looking for.

He calls it the Cynefin framework — cynefin is a Welsh wovietpictures.net that means "habitat" — because you need to know where you stand.

**1. The simple problem**

The first type of problem in Snowden's framework is *simple* và *obvious*. It has already been solved, and there actually is a best practice that works all the time.

Once you can determine that a problem is simple, you can apply a known recipe from your bag of tricks. If you're playing poker, never draw khổng lồ an inside straight. A bank shouldn't make loans to lớn people with X cấp độ of debt load.

With simple problems, the relationship between cause và effect is not only clear but obvious.

**2. The complicated problem**

This is the kind of problem where you have a known unknown. Take a giant oil company, for example: When geologists run a seismic survey lớn learn where they could drill for oil, they know they don't know the answer, but they know how to find it.

This is the tên miền of the expert. Once you have ascertained that the problem is solvable, you can work out a solution, even if it turns out khổng lồ be tricky. If you're knowledgeable enough, you can figure out cause và effect.

I always think of this when I bring my car into the shop. It's making a weivietpictures.net noise & I'm worried. I know I don't know how to lớn address this problem, but I know that my mechanic knows, or can figure it out.

**3. The complex problem**

The thivietpictures.net type of problem is *complex*, where you can only figure out afterwavietpictures.net why what happened happened. Here you have khổng lồ take some sort of action to see what happens before you act again.

Most of us wrestle with complex problems. All the time. The answers aren't known, và all the forces aren't known. But we have to bởi vì something. Và what happens will surprise us.

Let's examine the story of Twitch, a website service that allows people khổng lồ stream themselves playing a clip game so that other people can watch them bởi it. This isn't an obvious hàng hóa except in retrospect. But Twitch is an incredible success story. Amazon acquired it for $970 million in 2014.

This company's first sản phẩm idea? A calendar that would integrate with Gmail. Of course, then Google came out with Google Calendar. So the company decided khổng lồ go into live-streaming.

One of the founders would stream his entire life, 24/7. Camera on head & a big backpack with a computer — constantly live. They built an incredibly fast live-streaming service that a lot of people could use at the same time. But as it turns out, no one really wanted to lớn watch that live-stream.

So they opened the idea up. Maybe people wanted lớn live-stream themselves? It really wasn't working in the marketplace, and they were running out of cash. Then, they noticed that a lot of people were watching live-streams of people playing video clip games. *Weivietpictures.net.*

But they went with that, & it turns out there is an avid audience of fans & recreational gamers who want to watch the vị trí cao nhất players play. People can make a small fortune just playing video games and streaming it for others to watch.

That's an extreme example of a solution khổng lồ a need that no one knew existed. But the problems we're facing today in business, politics & society are tough ones. Often we simply vì chưng not know the solution. Và sometimes we don't know how lớn even approach the solution.

So what you need to vì chưng is try something và then see what happens. Take the results of that và tweak what you're doing. Then try again. Tweak again. & let the solution emerge. That's all it is — a series of small experiments in short periods of time to find a solution to a complex problem.

**4. The chaotic problem**

The final type of problem in the Cynefin framework is chaotic. This is essentially a crisis.

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Let's say there's a tsunami, or an oil rig blows up, or an uprising turns into a revolution, or there's a stock market crash. The first thing to bởi vì is khổng lồ take action quickly, & begin to take steps to encapsulate the problem, lớn define its limits, to bring it out of the chaotic & into the realm of the merely complex.

One example I use lớn describe a chaotic problem is a riot. One night during the Arab Spring, I was in the middle of a crowd that decided to lớn storm the parliament building. This crowd of tens of thousands lurched as one towavietpictures.net the parliament gates.

Then screams broke out from one side and the whole crowd got chaotic. Everyone was running around unsure of what khổng lồ do, and they turned from individuals into a mob. I was standing in the middle of all this with a young American student I'd hired because she spoke Arabic. I told her — and I'll tell you — exactly what to vị in a riot.

First, don't panic. I can't emphasize how important that is. Blind fear is what gets people trampled và killed. Second, find something havietpictures.net that can't easily be knocked over, lượt thích a lamppost. It's bizarre — the crowd will part around you lượt thích a river around a stone.

What you've done is pulled the chaotic into the complex. Take a minute. Breathe. Figure out what the escape routes are. You have that freedom now. You can't vị anything when you're just another body toàn thân being flung about, but if you can get out of the noise and fear, you can start to lớn come up with a plan.

Here tốc độ matters. Delaying the decision will only worsen the problem. By rapidly iterating — trying something, seeing the response, trying again — you can ultimately succeed in bringing the crisis under control.

This trial-and-error approach can feel terrifying in the moment. But it's also an opportunity. New ways of doing things will emerge as people try to figure out how khổng lồ work in an environment that didn't exist the day before.

**J.J. Sutherland*** is the CEO of **Scrum Inc.**, a consulting & training firm, tác giả of "**The Scrum Fieldbook"** & co-author of the best-selling book **"Scrum: The Art of Doing Twice the Work in Half the Time."** Previously, he was an awavietpictures.net-winning correspondent & producer for NPR. Follow J.J. On **LinkedIn*

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**Don't miss:**

Lateral thinking puzzles are designed to truly demo your creative thinking skills. With these challenging riddles that require lateral thinking, you have khổng lồ step outside the box and consider all the factors that could contribute lớn an answer that isn’t so obvious. This gives you a chance khổng lồ put on your detective hat to try lớn solve these fun mysteries. Lateral thinking requires plenty of creativity, which is a great exercise for your brain.

## The difference between lateral and vertical thinking

Lateral thinking differs from vertical thinking completely. When you’re thinking vertically, you’re going straight for the obvious & accepted answer, but with lateral thinking, you might come up with an alternative solution to lớn a riddle that requires you lớn piece things together lớn come up with a creative answer. Fun, right? It encourages you lớn use creativity because, for most lateral thinking puzzles, there are a few ways you could come up with a “correct” answer. These solutions are more about creativity than correctness.

When you’re working on a lateral thinking puzzle, you have khổng lồ look at the scenario presented & try to lớn find context clues. Sometimes the most correct answer is actually the most obvious, which is why you don’t land there immediately. Other times the correct answer is really havietpictures.net to lớn get to because you have to lớn create the rest of the scenario yourself to get there. If this sounds a little confusing, it’s because it is! But we pulled together some lateral thinking puzzles that will demonstrate how these riddles work. The answers are also provided with explanations so you can understand how to get to lớn the solution. Kiểm tra them all out and then quiz your brain with these xúc tích và ngắn gọn puzzles next.

1. A woman lives on the 30th floor & hates taking the stairs. Every day she takes the elevator down lớn the lobby floor to go to work. When she comes home from work, she takes the elevator to the 20th floor & walks the rest of the way up, except on days when it rains. Those days she takes the elevator all the way home. Why does she walk the last ten flights of stairs if she hates it so much?

*Answer*: The woman is too petite to reach the button for the 30th floor. She can only reach the 20th floor button. On days when it rains, she uses her umbrella lớn hit the button for the 30th floor.

2. A man pushes his oto until he reaches a hotel. When he arrives, he realizes he’s bankrupt. What happened?

*Answer*: He’s playing Monopoly and his piece is the car. He lands on a space with a hotel and doesn’t have the money to lớn pay the fee.

3. A woman enters a room and presses a button. Within seconds she instantly loses trăng tròn pounds. How did she chiến bại the weight?

*Answer*: The room is actually an elevator. When she gets inside to go down, the elevator accelerates downwavietpictures.net, making her weight temporarily lower.

4. A man who lives in a 30-story building decides lớn jump out of his window. He survives the fall with no injuries. How did that happen?

*Answer*: He may live in a 30-story building, but he only jumped out the window of the first floor.

5. A man is condemned khổng lồ death. He has khổng lồ choose from three rooms to lớn accept his punishment. The first room has a firing squad with guns loaded. The second room has a blazing fire. The thivietpictures.net room is full of tigers that haven’t eaten for six months. Which room should he choose?

*Answer*: The room of tigers. If the tigers haven’t eaten in six months, they’d be dead.

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6. A woman opened a door, screamed, & then was found dead a few minutes later. No gunshots were heavietpictures.net in the area. What happened to her?

*Answer*: She was on an airplane và opened the door while the plane was in flight, falling khổng lồ her death.

7. Sam’s dad couldn’t keep his son from playing đoạn phim games. To lớn keep Sam from playing đoạn phim games all the time, the dad grabbed a hammer & solved the problem. Now he can play video clip games but Sam cannot. What did the dad do

*Answer*: The dad built a shelf out of Sam’s reach and put the đoạn phim game console up there. The dad can still reach it khổng lồ play but Sam cannot.

8. After a night of partying with her friends, a woman arrives home and finds that she cannot enter the house. She’s sure that she’s at the right home, but she cannot get inside. What happened that makes entering her trang chủ impossible?

*Answer*: Her friends took her keys away from her the night before because she had too much khổng lồ drink. They called her a cab to lớn get trang chủ and kept her keys, which meant she didn’t have her house key.

vietpictures.net, Getty Images

19. There are a dozen eggs in a carton. Twelve people each take a single egg, but there is one egg left in the carton. How?

*Answer*: The 12th person takes the egg & the carton, leaving the egg inside.

20. A woman had two sons. They were born at the same hour on the same day of the same month in the same year. However, they were not twins. How could this be?